PRIVACY NOTICE 

Last updated March 6th, 2024
 
This privacy notice for GorillaShip & GorillaShip UK ("we", "us", or "our"), describes how and why we might collect, store, use and/or share ("process") your information when you use our services. ("services"), such as when you: 

            Visit our website at http://www.gorillaship.co.uk, or any website of ours that links to this privacy notice. 
           Engage with us in other related ways, including any sales, marketing or events. 

Summary of Key Points 

What personal information do we process? When you visit, use or navigate our services, we may process personal information depending on how you interact with us and the services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process any sensitive personal information. 

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve and administer our services. communicate with you, for your security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We may process your information only when we have a valid legal reason to do so. 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organizational and technical process and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What information is automatically collected? The information that we automatically collect through cookies and similar technologies is limited to Log and Usage Data, Device Data & Location Data.

Table Of Contents

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
6. IS YOUR INFORMATION TRANSDERRED INTERNATIONALLY?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. HOW DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information you disclose to us.

in short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services including contact forms and shipment forms, or otherwise when you contact us. 

Personal Information provided by you. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features that you use. The personal information we collect may include the following. 

1. Names
2. Phone Numbers 
3. Email Addresses
4. Mailing Addresses 
5. Usernames 
6. Passwords
7. Contact Preferences 
8. Contact or Authentication Data
9. Billing Addresses 
10. Debit/Credit Card Numbers
11. Social Media Names and Usernames. 

Sensitive Information: We do not process sensitive information. 
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by WIX PAYMENTS. You may find their privacy notice link(s) here: http://www.wix.com/about/privacy.

Social Media Login Data: We nay provide you with the option to register with us using your existing social media account details, like you Facebook, Twitter or other social media account. If you choose to register this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS"
 
All personal information that you provide us must be true, complete, and accurate, and you must notify us of any changes to such information.
 
2. HOW DO WE PROCESS YOUR INFORMATION?
 
In short: We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
 
We process your personal information for a variety of reasons, depending on how you interact with our services, including. 
 
1. To facilitate account creating and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 
2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 
3.to respond to user inquiries/offer support to the user. We may process your information to respond to your inquiries and solve potential issues you might have with the requested service.
4. To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchange made through the services. 
5. To save or protect an individual's vital interest. We map process your information when necessary to save or protect and individual vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information when we believe it's necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your right, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The general data protection regulation (GDPR) and UK GDPR requires us to explain the valid legal bases we rely on in order to process your information. As such, we may rely on the following legal bases to process your personal information. 

Consent. We may process your information if you have given us permission to use your information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. 
Performance of a contract. We may process your information when we believe it is necessary to fulfill our contactual obligations to you, including providing our servi9ces or at your request prior to entering into a contract with you. 
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third part, such as situations involving potential threats to the safety of any person.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of the company assets, financing or acquisition of all or a portion of our business to another company.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technology and how you can refuse certain cookies is set out in our cookie notice. 

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In short. If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned. But will often include your name, email address, friends list and profile picture, as well as other information you choose to make public on such social media platform. 
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relative services. Please not that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps. 

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In short: We may transfer, store, and process your information in countries other than your own.
Our services are located in the United States of America. If you are accessing our services from outside the United States of America, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties whom we may share your personal information in and other countries. 
 
If you are a resident in the European Economic (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures. 
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our service is at your own risk. You should only access the service within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such minor and consent to such minor dependent's use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under the age of 18, please contact us at support@gorillaship.co.uk.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In short: in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

 

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your information (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided. 

 

We will consider and act upon any request in accordance with applicable data protection laws. 

 

if you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State Data Protection Authority or UK Data Protection Authority. 

 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. 

 

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/ or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the details provided. You will then be removed from the marketing lists. However, we may still communicate with you --for example, to send you service related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

 

Account Information

 

If you would at any time like to renew or change the infromation in your account or terminate your account you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active database. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with legal requirements.

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Cookies and similar technologies: Most web browsers are set to accept cookies by default. if you prefer, you can usually choose to set your browser to remove cookies and reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our services. 

If you have questions or comments about your privacy rights, you may email us at support@gorillaship.co.uk

 

10. CONTROLLS FOR DO NOT TRACK FEATURES.