1. About GorillaShip

GorillaShip provides receiving, storage, consolidation, packing and forwarding services for collectors and other customers.

For the purposes of UK data protection law, GorillaShip is the controller of personal information collected through our website, customer accounts and services.

GorillaShip
Liverpool, United Kingdom
Email: support@gorillaship.co.uk

This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and your rights.

2. Information We Collect

Depending on how you use GorillaShip, we may collect:

your name;
email address;
telephone number;
billing and delivery addresses;
account and membership information;
social media usernames where supplied;
details of parcels, purchases and items received on your behalf;
tracking information;
shipment instructions;
customs declarations, descriptions and declared values;
photographs or records of items received;
payment and transaction information;
communications between you and GorillaShip;
website and account activity;
technical information such as IP address, browser and device information; and
any other information you voluntarily provide to us.
We do not normally need to collect special category personal information.

3. How We Use Your Information

We may use your personal information to create and administer your GorillaShip account; identify parcels and items received for you; provide receiving, storage and consolidation services; process shipment requests; arrange delivery through third-party carriers; prepare customs documentation; process payments and maintain transaction records; contact you regarding your account, items or shipments; provide customer support; prevent fraud, misuse and unlawful activity; maintain the security of GorillaShip and our website; maintain accounting, tax and business records; comply with legal and regulatory requirements; resolve complaints and disputes; and send marketing communications where permitted by law.

4. Our Lawful Bases

Depending upon the circumstances, we process personal information because:

Contract: processing is necessary to provide the services you have requested or to take steps before entering into a contract with you.

Legal obligation: processing is necessary for obligations such as tax, accounting, customs or other legal requirements.

Legitimate interests: processing is necessary for legitimate business purposes including operating and improving GorillaShip, preventing fraud, maintaining security, keeping appropriate business records and dealing with disputes.

Consent: where consent is legally required, for example for certain marketing or cookie activities.

We will not rely on consent where another lawful basis is more appropriate.

5. Who We Share Information With

We may disclose relevant personal information to organisations including Wix and other website/hosting providers; payment processors; Royal Mail and other postal operators; courier and freight companies; shipping and fulfilment providers; insurers; customs authorities; HM Revenue & Customs and other government authorities; IT, accounting and professional service providers; fraud-prevention and security providers; and law enforcement or regulatory authorities where legally required.

We only disclose information reasonably required for the relevant purpose. For example, your name, delivery address, telephone number, email address and customs information may need to be supplied to a courier to deliver your shipment.

6. International Transfers

Because GorillaShip facilitates international shipping and uses third-party technology and service providers, your personal information may sometimes be transferred or made accessible outside the United Kingdom.

Where UK data protection law treats this as a restricted international transfer, we will use an applicable lawful transfer mechanism, such as UK adequacy regulations, appropriate safeguards or another legally permitted mechanism.

7. Payments

Payments may be processed by third-party payment providers. GorillaShip does not normally store complete payment-card details where those details are processed directly by our payment provider. Payment providers process information according to their own terms and privacy policies.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and dispute-resolution requirements. Different information may therefore be retained for different periods. Where information is no longer reasonably required, we will delete or anonymise it where appropriate.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

10. Marketing

We may send service communications necessary to administer your account or shipments. Where required by law, promotional marketing will only be sent with the appropriate permission. You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us. Unsubscribing from marketing will not prevent us sending necessary service messages about your account or shipments.

11. Cookies

Our website may use essential cookies and, subject to applicable requirements and your choices, analytics, functionality or marketing cookies. Further information about cookies used on the website may be provided through our cookie banner or cookie settings.

12. Your Rights

Depending upon the circumstances, UK data protection law may give you rights including access to your personal information; correction of inaccurate information; deletion of information; restriction of processing; data portability; objection to certain processing; withdrawal of consent where processing relies upon consent; and rights concerning certain automated decision-making.

Some rights are subject to legal limitations and exemptions. To exercise your rights, contact support@gorillaship.co.uk.

You also have the right to complain to the UK Information Commissioner's Office.

13. Changes to this Policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The latest version will be published on our website with its updated date.